Shipments and returns

Youniversallabs.com 'Business Days' are Monday through Friday; we do not process orders on Saturday, Sunday, or major US Holidays nor do our carriers deliver on these days. There is a processing time of approximately 48 business hours which is considered when calculating our estimated delivery dates. Youniversallabs.com reserves the right to review and reject any order for any reason.



• My Item is damaged or defective...

If you receive an item and it is damaged or defective, please contact us via e-mail or phone . Please have your order number or name the order was placed with and information about the damage or the defect and we will do what we can to rectify your order immediately.

• Packing and Sending Your Return

When getting your item ready to send back, please make sure that the item meets the following guidelines:

• The item is in its original box and original packaging
• Item has not been assembled, installed or used
• The product is sent with all of its parts and manuals
• Any type of plastic covering or clam-shell has not been broken or destroyed

Should the return not meet any of these guidelines, further additional fees may occur or the return may be refused with no refund. Contact Customer Service to request a return if you qualify, please include your order number and select "Return Request" as your subject.

• Returns/Exchanges for Any Other Reasons...

Returns and refused packages will incur a 20% re-stocking fee; oversized items, products over 150 lbs. will incur a $50 restocking fee or 25% of the product cost, whichever is greater. You have 15 days from the day you receive the item to contact us for the return/exchange. Please contact us via e-mail, phone or live help to authorize the return. Have your order number or name the order was placed with ready and we will send you an RMA (return) number and instructions for return.

Items that require installation or assembly cannot be returned after they have been installed or assembled, so please make sure the item you received is the item you need prior to using it.

Some products are not returnable for any reason, per the manufacturer’s request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.