Your terms and conditions of use

• I never received my e-mail confirmation...

Click here to access your account where you can print a copy of your confirmation/receipt.

Please check your spam or junk filter for any email communication from customerservice@youniversallabs.com. Add us to your list of accepted email addresses to ensure you receive up-to-date order information in the future.

• I received an email saying I was refunded. Why isn’t the money in my account?

Once we submit a refund request, the transaction may take five to eight business days to post to your account based on your credit card company. If the transaction still has not posted after this time, please contact your card provider to verify the posting date.

• My Item is damaged or defective...

If you receive an item and it is damaged or defective, please contact us via e-mail or phone . Please have your order number or name the order was placed with and information about the damage or the defect and we will do what we can to rectify your order immediately.

• Packing and Sending Your Return

When getting your item ready to send back, please make sure that the item meets the following guidelines:

• The item is in its original box and original packaging
• Item has not been assembled, installed or used
• The product is sent with all of its parts and manuals
• Any type of plastic covering or clam-shell has not been broken or destroyed

Should the return not meet any of these guidelines, further additional fees may occur or the return may be refused with no refund. Contact Customer Service to request a return if you qualify, please include your order number and select "Return Request" as your subject.

• Returns/Exchanges for Any Other Reasons...

Returns and refused packages will incur a 20% re-stocking fee; oversized items, products over 150 lbs. will incur a $50 restocking fee or 25% of the product cost, whichever is greater. You have 15 days from the day you receive the item to contact us for the return/exchange. Please contact us via e-mail, phone or live help to authorize the return. Have your order number or name the order was placed with ready and we will send you an RMA (return) number and instructions for return.

Items that require installation or assembly cannot be returned after they have been installed or assembled, so please make sure the item you received is the item you need prior to using it.

Some products are not returnable for any reason, per the manufacturer’s request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.

• The picture on the website doesn’t match what I received...

Some of our images are provided by the manufacturers and therefore are not guaranteed to match the product. We advise purchasing via the model numbers and product specifications to ensure you receive the correct product.

• Warranty and Parts Info ...

Warranties vary by manufacturer so for warranty information within a year of purchase from Youniversallabs.com, please contact us via e-mail or phone  so that we can facilitate your inquiry. Due to circumstances beyond our control, Youniversal Labs will not be held responsible for defective products, but we will do our best to satisfy our customers.

• Where is my package?

To view the status of your order, you will need your order number and the e-mail address used for the order; then simply click here. If you have further questions please contact us.